NBN

NBN in the Bays

NBN Update 9 – 15 July 2021

The external connections are progressing well and as of today the properties listed below can now contact their Retail Service Provider (RSP) to secure or confirm an appointment for the internal connection work to be done.

It is important to note that the internal connection work is only occurring on Tuesdays and Thursdays, so your appointment date must be made on one of those days. If not, no one will attend. We have been working hard to try and secure a simpler systematic approach to the internal connection schedule, but to date this is unfortunately the procedure we need to adhere to. All we can suggest is you make your appointment as close to today as possible, and that it falls on a Tuesday or Thursday…

Properties in Wirringulla Ave:

2A*, 3, 4*, 5, 6*, 7*, 9*, 10, 13, 14, 15*, 17, 18*, 21*, 23*, 25*, 26* (Fire Shed), 30-32*, 31, 35, 36, 37, 41, 44
(note, those who already have their internal work complete and were visited today by the NBN internal team, we are hoping to get your services activated without another appointment – please don’t cancel your existing appointment until advised further).

Properties in Sturdee Lane:

1*, 3*, 7, 8, 11, 15, 17*, 24*, 56, 58, 64,

Properties in Douglass Estate:

61-63

*denotes an appointment exists, please confirm with your RSP if you don’t know the details.

The next update is scheduled for Thursday 22 July.

NBN have requested that:

  • For any CONNECTION, ORDER OR SERVICE ENQUIRIES, to contact your chosen RSP for assistance regarding your service.
  • For any BUILD ENQUIRIES (ie: external connection), contact your representative for the Western Bays (Mel Broughton) or Scotland Island (Cass Gaye) .
  • If you feel you require further specific information that can’t be sourced from the resources above, please contact complaints@nbnco.com.au or 1800 687 626

WPCA.


Choosing a Retail Service Provider (RSP)

There are well over 100 RSPs to choose from and they are not all the same! The provider you choose will define the experience you have. Some of the criteria to consider are:

  • Budget
  • Speed plan required – go to www.nbnco.com.au/learn/speed to find out more about what speed plan might be best for your circumstances.
  • Preference for customer care – onshore or offshore call centre.
  • Monthly contract or pay month by month.
  • Consider when you use your internet – ask about typical evening speeds achieved, this is important if you use your internet at peak times (7pm-11pm) because you’ll want to know what speeds you can expect at its busiest time.
  • Use a comparison sites to help narrow down a RSP such as Finder.com, and the ACCC site has ratings and information to help decision making too.
  • Utilise the option to have a group nbn101 session with our a nbn Community Ambassador or a 15 minute telephone call with a Brand Ambassador if this would help answer any questions.

Brochures

NBNSeniorsBrochure

NBNPreparing_Guide_FTTP

NBNCO Historical Updates

  • NBN Progress Update - 2nd July

    Residents of Douglass Estate, Wirringulla Ave and Sturdee Lane.
    The contractors working on the external lead-in connection work (from the power pole to your house) are finalising works in Wirringulla Ave and have started on connections in Sturdee Lane at the waterfall end.

    They will work their way along Sturdee Lane to Rocky Point and then move to McCarrs Creek allowing the trail time to dry out after all the recent rain.

    WPCA.

  • NBN Update 8 - 29 June 2021

    New procedure in place.

    NBNco have recently made changes to the NBN connection process. The main change is you will have two separate contractors attend your property if you have placed an order with a Retail Service Provider (RSP). The points to note are:
    1. UCG, the current contractors, will now only complete the external lead-in connection work from the power pole to your house. They will make contact, by knocking on your door or calling you, to advise when they will attend your property. All properties will have this work done. This process has not changed and will continue to occur in a systematic manner. The contractors are currently completing work in Wirringulla Ave, Elvina Bay.
    2. If you have placed an order with a RSP the internal connection work will be completed by a separate contractor. We have been advised NBNco will provide work orders to these contractors once the external work is complete. The appointment for the contractor to attend your property will now be made by your RSP. These appointments may not be rolled out systematically due to the number of RSPs involved.
    3. All queries, service requests and issues with your NBN order are to be directed to your RSP. If you find you can not get adequate assistance please contact Mel Broughton who is the NBNco contact for the project in the Western Bays.
    4. NBNco intend to hold some community information sessions. Details will be released when finalised.

    We will continue to provide updates as required.

    WPCA.

  • NBN Update 7 - 4 June 2021

    Good news, the contractors have started!

    Work has commenced in Wirringulla Avenue, Elvina Bay. The contractors are refining their systems and have started to schedule works for the week ahead. It is now time to confirm the connection process with the community.

    It is important to note that appointment advice from your service provider should be ignored. The contractors working in the Bays will schedule the works with you directly as follows:

    • The NBN contractors will contact you directly to make an appointment time to attend your property, approx 3-5 days in advance.
    • The NBN contractors will complete the lead-in work from the power pole to your premises AND the internal connection work if you have an order with a service provider (eg. iiNet, Telstra, Aussie Broadband, TPG etc).
    • The work at some residences is more complicated and may take extra time or the need for the team to return.
    • Your NBN service will not be live when the contractors finish at your premises. Once the NBN contractors have completed your connection they notify NBNco who in turn advise your service provider. It is up to the service provider to make your service live. We understand this process may take a few days, so please be patient.
    • During wet weather work can not be done on the power poles, however internal work can still be completed and they will return to finish the external work when the weather permits.

    We hope this information satisfies most of your queries.

    WPCA

  • NBN Update 6 - 27 May 2021

    Contractors will start work in the Bays on Monday 31 May.

    Initially this will involve finalising logistics and getting materials to the area, then they plan to start on the lead-in work connecting the cables to all premises (from the power pole to the building). At this stage the contractors will commence in Douglass Estate and Wirringulla Ave.

    Details of the internal connection process are still being worked on. Once they are finalised, appointments will be made with the residents (who have placed an order) for the work to be undertaken. Some residents have recently received a generic advice from their service provider advising of a September date. Please note this will change.

    Updates and scheduling will be sent out regularly so you know how the connections are going and when the contractors should be working in your area.

    NOTE: This is the last reminder for residents who have not placed an NBN order with their chosen Service Provider. If you want to be connected to the NBN network now you must order ASAP.

    For more details CLICK HERE

  • NBN Update 5 - April 2021

    Please note inspection activities will be carried out between Tuesday 27th April 2021 and Wednesday 23rd June 2021. The inspections will be undertaken by UCG, the contractors for this project.

    In general, the activities will involve a visual inspection of the premises and any common areas within its boundaries, as well as any existing telecommunications networks. The inspection may include walking around the outside of the premises, taking photos and recording relevant information.

    Please let the technicians know if there are any specific requirements or considerations (e.g. locked gates) to gain access to your property or if your Telstra connection is via a conduit on 1300 855 041 or admin@ucg.com.au – be sure to include your name, contact number and address.

    This is a timely reminder to ensure you have placed your order with your preferred retail service provider. Further details can be found here 

    Any queries regarding the NBN project, contact secretary@westpittwater.com.au

    NBN Update 4 Western Foreshores (299 KB)

  • NBN Update 4 - January 2021

    Update January 2021

    Many residents have already placed an order with their preferred retail service provider (RSP). We encourage anyone who has not placed an order, but wants to connect to the nbn, to do so to enable the nbn contractors to plan ahead.

    We understand some residents who have placed an order have already received an installation date from their RSP. Unfortunately these dates are NOT correct and will not be honoured. Actual installation dates (for internal work) can not be issued until the cable is physically connected to your premises. You will be contacted (again) by your RSP when an installation date can be arranged.

    Schedule of works

    • Scotland Island will commence around mid-February 2021. Installation notice letters will be sent to individual residents in early February to provide information around installation specifics.
    • The Western Bays require further approvals from National Parks for access to complete works. The timeline will be confirmed once approvals are issued (we understand at least a few months).

    What does installation involve?

    An nbn approved construction partner has been appointed to manage the connection of a cable from the street to the pole on your property, then to a small nbnutility box to be installed on an outside wall of your premises.

    As previously advised the process of connecting premises in our area is a little more complicated than normal and NBN have designed a bespoke process to ensure a (hopefully) smoother connection. This means, orders with a RSP are placed into a “held” order system until the contractors have connected the cable. Therefore:

    • The first team onsite will be working solely to build the fibre from the pole to the external wall of each home. All properties will have this work done.
    • If an address has placed an order with a RSP then a second team will arrange a suitable appointment (via the RSP) to come into the home and activate the service. If you choose not to place an order now it is important to note that when the lead-in (pole to home) work is complete, the appointment scheduling is going to be far less frequent and you may have to wait a while before you get an appointment.
    • The technicians on site to activate services are not able to answer individual service queries or RSP questions or concerns. All questions/comments/concerns/complaints should be directed to the RSP the order was placed with.
    • If you have an existing underground conduit (from the street to your premises), prior notification will be given for survey and/or construction through the NBN contractor.

    Choosing a Retail Service Provider (RSP)

    There are well over 100 RSPs to choose from and they are not all the same! The provider you choose will define the experience you have. Some of the criteria to consider are:

    • Budget
    • Speed plan required – go to www.nbnco.com.au/learn/speed to find out more about what speed plan might be best for your circumstances.
    • Preference for customer care – onshore or offshore call centre.
    • Monthly contract or pay month by month.
    • Consider when you use your internet – ask about typical evening speeds achieved, this is important if you use your internet at peak times (7pm-11pm) because you’ll want to know what speeds you can expect at its busiest time.
    • Use a comparison sites to help narrow down a RSP such as Finder.com, and the ACCC site has ratings and information to help decision making too.
    • Utilise the option to have a group nbn101 session with our a nbn Community Ambassador or a 15 minute telephone call with a Brand Ambassador if this would help answer any questions.

    Brochures

    NBNSeniorsBrochure

    NBNPreparing_Guide_FTTP

  • NBN Update 3 - December 2020

    NBN Information

    Scotland Island and the West Pittwater Bays are planned to be declared Ready for Service later this week – residents are encouraged to approach their provider of choice to place an order for a service from the end of this week

    The process of connecting premises in your area is a little more complicated than normal so NBNCO are building a bespoke process to ensure a smoother connection. This will mean, however that although the offshore communities will be able to place an order, they will not be able to get connected straight away.

    At this stage the work to connect Scotland Island is planned to commence on 18 January (Western Foreshore timeline TBC)

    • Residents will be able to place orders from the end of this week– they will go into a “held” order system until NBNCO are able to book the appointment. This is important from a managing expectations point of view. (as it can be frustrating to place an order and have to wait and possibly not have a completion date for a little while). Unfortunately this is the way the process needs to work at present as NBNCO are very keen to get offshore residents connected as soon as possible.
    • The first team onsite will be working solely to build the fibre from the pole to the external wall of each home.
    • If an address has placed an order then a second team will arrange a suitable appointment (via the retailer) to come into the home and activate the service.
    • If your community chose not to place an order right away its important to note that when the lead-in (pole to home) work is complete, then the appointment scheduling is going to be far less frequent and you may have to wait a while before you get an appointment.

    Please be aware that Technicians that will be on site to activate services are not able to answer individual service queries or RSP (retailer) questions or concerns. If an order has been placed with an RSP then all questions/comments/concerns/complaints should be via your chosen retailer.

    Attached are a couple of brochures that may be useful. Also check the NBNCO website for the most up to date information on your area.

    Check your address here.

    There are a well over 100 providers to choose from and they are not all the same! The provider you choose will define the experience you have. Some of the criteria to consider are:

    • Budget
    • Speed plan required – go to our website to find out more about what speed plan might be best for your circumstanceshttps://www.nbnco.com.au/learn/speed
    • Preference for customer care – onshore or off shore call centre, a bot? remember that your choice here will have an affect the $$ paid
    • Monthly contract or month by month
    • Consider when you use your internet – ask about typical evening speeds achieved, this is important if you use your internet at peak times (7pm-11pm) because you’ll want to know what speeds you can expect at its busiest time
    • There are comparison sites that can help narrow it down with filters something like Finder.com is a common one but I know there are others and the ACCC site has ratings and information to help decision making too.

    There is the option of the community to have a group nbn101 session with our Community Ambassadors or a 15 minute telephone call with a Brand Ambassador if this would help answer any questions.

    Information of how to book one of these can be found here.

  • NBN Update 2 for West Pittwater Bays - September 2020

    NBN have completed drilling operations at Drill position #1 (Elvina Point) and have commenced moving their drilling equipment and the barge to the next location in Lovett Bay.

    Please note: there is a change to the order of drill locations, the new order is:

    • NEXT Drill position #3 – Adjacent to the Swiss chalet

    Followed by:

    • Drill position #2 – North Elvina Wharf
    • Drill position #4 – Rocky Point

    The map below indicates the approximate positioning of the barge.
    Please keep clear and do not pass between the barge and the land.

  • NBN Update 1 for West Pittwater Bays - August 2020

    NBN have advised drilling operations on bore shot work will include Saturdays and Sundays for the next four weeks.
    There are a number of reasons for extending their work hours to 7 days a week (Mon-Fri 7am-6pm, Sat-Sun 8am-5pm):

    • Reduce risk of frack out on environment. Some drilling operations require continued drilling in excess of 50 metres into rock with drill lengths exceeding 200m. Halting drilling operations for long periods of time, such as a weekend, increases the risk of significant ground pressure on a static drill rod that can frack out, leading to an uncontrolled release of drilling fluids into the environment.
    • Reduce the risk of drill rods snappingwith start/stop operations (and thereby reducing events of downtime)
    • Specialised workforce from Queensland – reduces the overall time staff are away from home with the current need for 14 days quarantine on return.

    Safeguard and mitigation measures:

    • Best efforts will be made to minimise vehicle movement.
    • Some temporary disruptions to trail access may be necessary at times for safety reasons. Where temporary access disruptions are required, these will be identified in advance and signage provided.
    • Surrounding residences directly affected by the works will be notified in advance of the proposed commencement of works and the duration of the construction period.
    • On completion of the works, all vehicles, construction equipment, materials, and refuse relating to the works will be removed from the work sites and any adjacent affected areas. Work sites will be restored to their original condition as soon as possible following the completion of the proposed works.
    • Machinery and vehicles will not be left running or idling when not in use.

    The map below shows the location of the bore shots and the order in which the work will be done.
    The 1st location being at Elvina Point, commencing this Fri 28 Aug