West Pittwater Rural Fire Brigade


Critical Incident Support Service (CISS)

The NSW RFS Counselling and Support Unit offers support and assistance to members of the NSW RFS and their immediate family.

Services are provided via a dual mechanism of trained volunteer peer support personnel and external qualified mental health practitioners.

What is Critical Incident Support Services?

CISS provides peer support and mental health services to all NSW RFS members experiencing critical incident stress or trauma reactions, associated with their operational activities.

CISS also offer information and support for a range of mental health conditions. Critical Incident Support Services include:

  • Pre-incident information education
  • Pre-incident information education
  • On-scene support
  • A range of group interventions
  • Individual assistance and support
  • Information and referral to more mental
  • health assessment and treatment
  • How to become more mentally and
  • emotionally healthy

Accessing Critical Incident Support Services (Peer Support Program)

When Critical Incident Support Services (CISS) are required, the Team may be activated at any time during the day or night via State Operations on 1800 049 933.

Just ask for the CISS Duty Officer to be paged and give a first name and contact telephone number only. All information is treated with strict confidentiality.

We’re making mental health a priority

For urgent requests regarding Critical Incident Support Services (CISS). Ph: 1800 049 933

Chaplaincy and Family Support.
Ph: 1800 049 933 (ask for Chaplains to be paged)

Enquiries to the Counselling and Support Unit / Member Assistance Program. Ph: 02 8741 5223

Do you need immediate CISS assistance?

If there is an immediate threat the life, call Triple Zero (000).

For urgent CISS requests. Ph: 1800 049 933.

Ask for the CISS Duty Officer to be paged. These calls go direct to the 24 hour operational communications centre at NSW RFS Headquarters.

You only need to provide your first name and a contact telephone number.

Information

CISS Coping after A Critical Incident Fact sheet CISS Coping after A Critical Incident Fact sheet (552 KB)

CISS Supporting Family Fact sheet CISS Supporting Family Fact sheet (889 KB)

CISS Common Reactions Fact sheet CISS Common Reactions Fact sheet (211 KB)

CISS - RFS Member Mental Wellbeing Enquiries CISS - RFS Member Mental Wellbeing Enquiries (822 KB)

CISS Brochure CISS Brochure (1086 KB)



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